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Are You Missing Out on Potential Service Profits?

Volume 3 | 2010

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Fixed Operations

Variable Operations

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Dealer to Dealer

Real Integration Helps Royal Chevrolet Win More Business

System Tips You Can Use

Maximize Efficiency With Current Service Operation Codes and Specifications

Save Deals With Roll to Inventory

Manage Manufacturer Parts Claims More Effectively

Are You Overlooking Profit Potential?

Close More Business With New "Recommended Not Done" Enhancement

News and Best Practices

Northwood University Students Practice Making Real-world Decisions

How Does Your Service Customer Measure Value?

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System Tips You Can Use

Manage Manufacturer Parts Claims More Effectively

You can now create, change, and track parts claim information in ERA for any adjustments you request from the manufacturer. This could be for parts that were damaged, shorted, or shipped in error on previously received parts orders.

How to Effectively Track Claims

Create parts claims in ERA executable 2092. You must include a reason code for each part. The reason code explains why a part number is on the parts claim.

A standard set of reason codes is already established. However, you can add user-defined reason codes in screen 2091.

After the claim information is sent to the manufacturer, you can modify the claim status to Submitted in screen 2093.
When notification about the disposition of the claim is received, you can change the status to Approved, Rejected, or Closed using 2093.

This recently added feature in ERA will assist you in managing parts claims more effectively.

Top It Off Find bonus content outside the newsletter.

Watch the video to learn how Reynolds is investing in
state-of-the-art data management
for your future.

Dealer News

Dealers increase hours per RO, effective labor rates, and profitability in gross labor and parts per RO the more they use Service Price Guides.

Review the latest study and learn how you too can achieve these results.